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Description
E-Services is a platform for automated service offerings that allows customers to book various services, while service providers can accept and complete these requests according to their own preferences, all overseen through an administrative panel. Businesses that provide either single or multiple services can utilize this platform to efficiently manage their operations through dedicated applications and panels. Administrators have access to user-friendly dashboards that allow them to analyze key performance metrics and statistics related to the business.
The platform is equipped with various modules featuring distinctive functionalities that simplify the experience for customers, service providers, and business administrators alike. Notable features that attract customers include a well-organized service menu, a streamlined sign-up process, and the ability to track services in real time. These attributes collectively contribute to the platform's exceptional appeal and help it to differentiate itself in a competitive marketplace. Ultimately, the comprehensive nature of E-Services ensures that all parties involved benefit from a seamless and efficient experience.
Description
Mr. Wolf is a platform designed for automating e-Service Desk operations, enabling the efficient handling of various incidents, tasks, and tickets. It is specifically tailored for teams utilizing tools like JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The initial step involves categorizing tasks into relevant classifications, which is accomplished through an automated machine learning module. Once classified, the tasks designated for automation are executed following predefined processes. These processes are articulated in Python, ensuring straightforward implementation and rapid integration with external systems and services. With over a decade of experience in solution integration, we seamlessly connect with your ERP, CRM, Contact Center, E-Commerce platforms, and more. Our expertise in integration is the driving force behind our solution, allowing us to operate quickly, effectively, and securely, ensuring a smooth workflow for your team. By leveraging our platform, organizations can significantly enhance their operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Jira
Jira Service Management
Jira Work Management
ServiceNow
Integrations
Jira
Jira Service Management
Jira Work Management
ServiceNow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$7800 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Elluminati
Founded
2012
Country
United States
Website
www.elluminatiinc.com/e-services/
Vendor Details
Company Name
BlueSoft
Founded
2017
Country
Poland
Website
bluesoft.com/product/mr-wolf/
Product Features
Handyman
Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management