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features
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support

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Description

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Description

Creating an Affirmative Action Plan (AAP) can be a daunting and intricate task, especially when navigating the current enforcement landscape set by the OFCCP. Understanding this challenge, BCG has developed a comprehensive and innovative model that empowers users of all experience levels to swiftly and effectively create compliant AAPs while also gaining valuable insights into EEO regulations. This approach is designed not only to streamline the AAP development process but also to offer essential support and educational resources for a deeper comprehension of these regulations. Our myAAP Software is composed of three key elements: an intuitive and cutting-edge software platform, the assistance of a dedicated myAAP Solution Specialist to facilitate your AAP journey, and extensive training in EEO/AA practices, complemented by a free BCGi In-Sight Membership for ongoing support. With the right tools and resources, organizations can confidently tackle the complexities of affirmative action planning.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Chameleon
Chatdesk
Clinicminds
CorralData
Ethyca
Faraday
Groove
Grow
HSI Donesafe
Pandium
Peaka
Quaeris
Salesforce
Salesforce Experience Cloud
StarfishETL
SupporTrends
Viable
Workbooks Web Insights
Wufoo

Integrations

Chameleon
Chatdesk
Clinicminds
CorralData
Ethyca
Faraday
Groove
Grow
HSI Donesafe
Pandium
Peaka
Quaeris
Salesforce
Salesforce Experience Cloud
StarfishETL
SupporTrends
Viable
Workbooks Web Insights
Wufoo

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

delighted.com

Vendor Details

Company Name

Biddle Consulting Group

Founded

1974

Country

United States

Website

biddle.com/myaap-software.html

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

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Alternatives

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