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features
design
support

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Description

For businesses operating in several locations, keeping track of and addressing online reviews can be a challenging, labor-intensive, and costly endeavor. With a multitude of review platforms to monitor and an influx of daily feedback, staying on top of them can feel nearly unmanageable. The DAC Reputation Management platform simplifies this process for brands with multiple outlets by enabling them to swiftly identify issues, implement solutions, and assess performance across each location. This all-in-one tool allows for the seamless monitoring, management, analysis, and mitigation of negative reviews while also facilitating the promotion of positive feedback. Users can oversee and respond to reviews on all major online platforms, such as Google, Yelp, Facebook, and TripAdvisor, without the hassle of visiting each site separately. By using pre-filled response templates, businesses can further streamline their review management process, saving valuable time and resources in the long run. This efficient solution not only enhances customer engagement but also strengthens the brand's overall reputation.

Description

Effective review management is essential for any business, and Stratus offers a comprehensive solution for companies of all sizes to create, track, and oversee their online reviews. By consolidating reviews from essential platforms, you will never overlook another customer feedback. Stratus aggregates all feedback from Facebook and Google into a single, accessible dashboard. This feature enables you to respond to customer reviews, get alerts for new or negative feedback, and track your overall ratings, all from one user-friendly interface. Responding to reviews has never been more efficient; with our response templates, providing feedback is as simple as choosing a template and submitting your reply. You can design your own custom templates or utilize our ready-made options to enhance your productivity. Furthermore, robust business growth relies on understanding key metrics, and our review performance analytics give you a comprehensive view across all your locations, while sentiment analysis reveals the feelings behind the customer reviews, empowering you to make informed decisions. By leveraging these tools, you can significantly enhance your customer engagement strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Google Business Profile
Tripadvisor
Yelp

Integrations

Facebook
Google Business Profile
Tripadvisor
Yelp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$39.99 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DAC Groupo

Founded

1972

Country

United States

Website

www.dacgroup.com/local-marketing-platforms/reputation-management/

Vendor Details

Company Name

Click Rain

Founded

2008

Country

United States

Website

www.trystratus.com

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Alternatives

Alternatives

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