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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.

Description

Empower your customers with the payment options they prefer, boost your sales with seamless transactions, and leverage the most robust eCommerce tools currently at your disposal. By providing in-depth payment insights, you can better understand consumer behavior and receive timely alerts when payments need your immediate focus. To accommodate increased transaction volumes, OpenPath equips you with a comprehensive suite of tools to ensure your payment processes remain efficient and reliable, featuring redundancy, multi-processor logic, smart cascading, subscription management, and more. Addressing customer complaints regarding fraudulent transactions is vital for maintaining a positive online reputation, and we proactively halt and notify you of any suspicious activities to prevent escalation. Chargebacks can be preemptively refunded before they escalate into issues, while additional transaction details enable effective management of representations, and you can easily trace original orders using chargeback data supplied by your payment processor. Ultimately, our solutions not only enhance your payment system but also help safeguard your business against potential financial pitfalls.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Apple Pay
Clarity Security
Kognition
Midigator
NIM
OfficeSpace Software
PAAY
Revaly
Shopify
Stripe
TSYS
UnSpot
WooCommerce

Integrations

Apple Pay
Clarity Security
Kognition
Midigator
NIM
OfficeSpace Software
PAAY
Revaly
Shopify
Stripe
TSYS
UnSpot
WooCommerce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BHMI

Founded

1986

Country

United States

Website

www.bhmi.com/concourse-disputes/

Vendor Details

Company Name

OpenPath

Founded

2015

Country

United States

Website

openpath.io

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Product Features

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Alternatives

Alternatives

Chargeback Reviews

Chargeback

Chargeback.io