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Description
Collections MOSAiC serves as a user-friendly management system designed for collections, making it accessible to everyone due to its affordability while offering the sophistication needed by the most discerning users, and flexibility to accommodate collections of any dimension. The system provides fully searchable data along with built-in and customizable reporting and data export options. It comes pre-loaded with standard validation lists from the industry, but can also be tailored to meet individual needs. Although an internet connection is not mandatory, having one allows for the easy uploading of your collection data for public access or for your staff. You can upload a version of your data to either MOSAiC Online or MOSAiC Web, allowing you to showcase your collection to a broader audience. Additionally, the MOSAiC Web add-on is bundled with every purchase of Collections MOSAiC 11, simplifying the process of taking your collection online. Free fully-functional evaluation packs are also available for users to try. Currently, the widely-used Collections MOSAiC system has been successfully implemented in over 650 locations across Australasia, demonstrating its popularity and reliability. This extensive reach highlights the system's capability to meet diverse collection needs across various institutions.
Description
Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.
API Access
Has API
API Access
Has API
Integrations
Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Information Services & Technology
Country
Australia
Website
istechnology.com.au
Vendor Details
Company Name
Intrado
Country
United States
Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Product Features
Museum
Collections Management
Event Management
Exhibit Management
Gift Shop POS
Grant Management
Insurance Management
Membership Management
Ticketing
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
