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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Internal and expansion modules provide the adaptability needed to enhance or update WAN and storage components as technology evolves and requirements shift. The Cisco SD-WAN architecture offers scalability, ease of use, and a cohesive management system that facilitates the extension of enterprise networks into a dispersed IoT environment. With its compact design (under 2RU) and a typical power draw of just 10 W, installation and integration into cabinets with limited space and power availability are straightforward. Additionally, Cisco IOS XE features extensive programmability alongside built-in multilayer security. This all-encompassing software stack is perfectly suited for automating processes and workflows, allowing for the rapid qualification and deployment of new services. The dual cellular modules allow simultaneous connections to two cellular networks, which enhances WAN redundancy, boosts data throughput, enables load balancing, and supports differentiated services. Furthermore, the hardware is designed to be resilient and ready for the future with 5G capabilities. As technology continues to advance, these features ensure long-term viability and adaptability for users.

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/routers/1100-series-industrial-integrated-services-routers/index.html

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Product Features

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Globitel E-911 Reviews

Globitel E-911

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