Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In a world where innovation has become commonplace, maintaining IT continuity remains crucial, requiring careful oversight. Striking the right equilibrium is essential, and outsourcing your IT can enable you to concentrate on your strategic objectives. The motivations behind outsourcing have evolved beyond mere cost savings; partnering with a strategic ally allows you to prioritize long-term value creation. At Cegeka, we adopt a proactive stance, aligning our efforts with your business goals. For us, outsourcing transcends the simple provision of services; our mission is to foster your growth and enhance your operations. We emphasize collaboration rooted in understanding and dedication, relieving you of the burden of infrastructure management. Our approach is adaptable, catering to public cloud, private cloud, on-premises setups, and hybrid solutions. Furthermore, we are committed to ensuring that your infrastructure is resilient and prepared for the future through our flexible 'as-a-service' model, ultimately empowering your organization to thrive in an ever-evolving landscape.

Description

The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AT&T Alien Labs Open Threat Exchange
SmartDocuments

Integrations

AT&T Alien Labs Open Threat Exchange
SmartDocuments

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cegeka

Founded

1992

Country

Belgium

Website

www.cegeka.com/en/be/solutions/it-infrastructure-management

Vendor Details

Company Name

Vortalsoft

Founded

2000

Country

United States

Website

www.vortalsoft.com/contact-center-solutions/

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

Hoot Contact Reviews

Hoot Contact

Intrado
SoftTech WMS Reviews

SoftTech WMS

CallTech Outsourcing
HoduCC Reviews

HoduCC

Hodusoft
TelebuHub Reviews

TelebuHub

Telebu
Montisvir Reviews

Montisvir

One Source Solutions