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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Mosaic represents the innovative approach to managing data as an art form. With our Mosaic suite of data products, you can construct a comprehensive view of your data landscape. Mosaic equips you with reliable tools that enhance how you identify, assess, and visualize valuable insights. Delve into each product within the Mosaic collection to uncover the harmonious ways in which these elements can seamlessly unite. Mosaic Insights serves as a robust framework for securely moving, aggregating, and publishing sensitive information within a protected subscription-based environment. Meanwhile, Mosaic DART stands out as the fastest software available for effortlessly transferring data and its structures. Additionally, Mosaic SD NVMe offers an exceptionally high-performance, pre-calibrated data solution that can easily expand and adapt as your needs evolve. Our database architecture synergizes compute, storage, networking, and specialized software, delivering the most economical and scalable solution for modernizing database infrastructures. With Mosaic, discover the ultimate synergy in data management that empowers organizations to thrive in an increasingly data-driven world.

Description

Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS

Integrations

Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CMA

Founded

1984

Country

United States

Website

cma.com/products/mosaic

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Product Features

Data Fabric

Data Access Management
Data Analytics
Data Collaboration
Data Lineage Tools
Data Networking / Connecting
Metadata Functionality
No Data Redundancy
Persistent Data Management

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Collections MOSAiC Reviews

Collections MOSAiC

Information Services & Technology

Alternatives

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Mosaic DAM Reviews

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Collections MOSAiC Reviews

Collections MOSAiC

Information Services & Technology