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Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Innowatts’ software-as-a-service platform revolutionizes the way energy suppliers comprehend and cater to their clientele. By harnessing artificial intelligence and insights derived from over 43 million global meters, we empower energy retailers, utilities, and grid operators to access meter-level data, gain a deeper understanding of their customers, and enhance business processes through automation and intelligence. This results in a more dependable grid, increased profitability, improved customer satisfaction, and a pathway to a sustainable energy future. Our system captures data directly at the meter level, effectively closing the gap between energy providers and their customers, as well as ratepayers. We gather usage statistics as frequently as every 15 minutes, offering unparalleled data for more accurate customer insights. The backbone of our platform is advanced AI and machine learning technology, which delivers business intelligence that facilitates superior decision-making. Additionally, our AI-driven platform streamlines the optimization of Distributed Energy Resources (DER) to accelerate the energy transition, solidifying Innowatts’ position as a leader in the global AI-enabled SaaS market. By continuously adapting to the evolving energy landscape, we ensure that our clients remain at the forefront of innovation and customer service excellence.
API Access
Has API
API Access
Has API
Integrations
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Integrations
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Innowatts
Founded
2014
Country
United States
Website
www.innowatts.com
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management