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Description
The ultimate solution for prominent organizations to securely manage and support any device or system from virtually anywhere in the world. Utilize a comprehensive remote support solution to address all needs. BeyondTrust Remote Support (formerly known as Bomgar) empowers you to assist Windows, Mac, Linux, iOS, Android, network devices, and peripherals with a single, secure platform. This means more devices, broader platforms, a larger user base, and support across various locations. Deliver immediate, dependable remote assistance to end-users and clients, whether they are within your network or beyond. By concentrating on resolving issues instead of connection problems, you can enhance productivity. Boost service quality and customer satisfaction with smooth, high-performance remote support tailored for every user. Ensure scalable, enterprise-level support that sustains your operations, whether you are troubleshooting a Linux server on another continent or addressing an iPhone issue just down the street. This capability allows for a more efficient workflow, ultimately benefiting both your team and your customers.
Description
Amazon DCV eliminates the need to compromise between responsiveness and image fidelity. Its bandwidth-adaptive streaming protocol ensures that applications run with nearly instantaneous responsiveness while maintaining high-quality visuals. This highly responsive streaming capability enables users to operate graphics-heavy applications remotely, thus avoiding the costs associated with specialized workstations or the hassle of transferring large data volumes from the cloud to local devices. Moreover, on Linux systems, Amazon DCV allows multiple sessions to utilize a single GPU, providing additional savings on server infrastructure. The protocol’s compatibility across various operating systems and its browser-based access offer service builders a dependable and adaptable solution for streaming applications, catering to both cloud-based and on-premises environments. Supporting both Windows and Linux remote setups, Amazon DCV comes equipped with native clients for Windows, Linux, and MacOS, alongside an HTML5 client for easy access via web browsers. This wide range of support ensures that users can seamlessly connect and utilize their applications regardless of their operating system.
API Access
Has API
API Access
Has API
Integrations
AWS HPC
Amazon AppStream
Amazon EC2
Amazon Web Services (AWS)
HaloPSA
Leostream
Splunk Cloud Platform
Vivantio
Integrations
AWS HPC
Amazon AppStream
Amazon EC2
Amazon Web Services (AWS)
HaloPSA
Leostream
Splunk Cloud Platform
Vivantio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BeyondTrust
Founded
1985
Country
United States
Website
www.beyondtrust.com/remote-support
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
aws.amazon.com/hpc/dcv/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
