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Average Ratings 0 Ratings
Description
Espressive's Barista LLM Gateway offers businesses a secure and efficient means to incorporate Large Language Models, such as ChatGPT, into their workflows. This gateway serves as a crucial access point for the Barista virtual agent, empowering organizations to implement policies that promote the safe and ethical utilization of LLMs. Additional protective measures may involve monitoring compliance with rules to avoid the dissemination of proprietary code, sensitive personal information, or customer data; restricting access to certain content areas, and ensuring that inquiries remain focused on professional matters; as well as notifying staff about the possibility of inaccuracies in the responses generated by LLMs. By utilizing the Barista LLM Gateway, employees can obtain support for work-related queries spanning 15 different departments, including IT and HR, thereby boosting productivity and fostering greater employee engagement and satisfaction. This comprehensive approach not only enhances operational efficiency but also cultivates a culture of responsible AI usage within the organization.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
BitLocker
Boomi
Cherwell Software
ClickUp
Confluence
Gemini
GitHub
Ivanti Application Control
Lionbridge
Integrations
Amazon Connect
BitLocker
Boomi
Cherwell Software
ClickUp
Confluence
Gemini
GitHub
Ivanti Application Control
Lionbridge
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/barista-llm-gateway
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot