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Description
Backdrop is an open-source content management system that enables users to create modern and feature-rich websites for both businesses and non-profit organizations without any cost. The core of Backdrop incorporates over 70 modules originally from Drupal, and a remarkable 96 out of the 100 most popular Drupal 7 modules are compatible with Backdrop CMS. In addition to these, there are more than 750 additional modules, themes, and layouts readily available for users to explore. One of the standout features of Backdrop is its seamless upgrade path from Drupal 7, making it an ideal choice for those familiar with Drupal's environment. This CMS serves as an excellent alternative for individuals with Drupal expertise, thanks to its similar interface and enhanced usability features. Backdrop is designed for efficiency and speed, promising ongoing performance enhancements in future releases. As you watch your pages load swiftly, you can also easily browse and install add-ons directly from your website without the hassle of searching the internet. Furthermore, every Backdrop site is fully responsive, ensuring that visitors have an optimal mobile experience while allowing administrators to conveniently create and manage content. This combination of user-friendliness and robust functionality makes Backdrop a compelling choice for website development.
Description
HelpOnClick is an innovative cloud-based live chat and help desk software tailored for small and medium-sized enterprises. Its user-friendly interface enables businesses to engage with their website visitors effortlessly, enhancing customer support and boosting sales in the process. The Live Chat software from HelpOnClick comes equipped with a range of features, including real-time traffic tracking, customizable alerts, icons, and messages, a virtual chat agent, as well as compatibility with popular platforms like Facebook, Drupal, WordPress, and Joomla. Furthermore, this solution empowers businesses to create a more interactive and responsive online presence.
API Access
Has API
API Access
Has API
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Drupal
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
MariaDB
Mojo Helpdesk
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Drupal
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
MariaDB
Mojo Helpdesk
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$12.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Backdrop
Founded
2013
Country
United States
Website
backdropcms.org
Vendor Details
Company Name
HelpOnClick
Founded
2004
Country
United States
Website
www.helponclick.com
Product Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking