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Description
Equip your engineers with AI technology to swiftly identify, analyze, and address quality concerns in a fraction of the time. With advanced AI capabilities, potential issues are detected and contextualized the moment a trend is noticed from customer interactions. This allows your team to tackle intricate challenges rather than getting bogged down in tedious manual data analysis. By fostering collaboration and visibility across different geographical regions and departments, your team can comprehensively grasp the entirety of a developing problem. Moreover, with automated detection and prioritization of issues, your team can concentrate on uncovering root causes and deploying effective solutions, ultimately enhancing customer satisfaction and boosting profitability in the process. In this way, the integration of AI not only streamlines workflows but also elevates the overall performance of your organization.
Description
Quickly identify and forecast outages and impairments that impact subscribers, many of which often go undetected. This process unveils the implications, sources, and underlying causes of events, allowing for prioritization and expedited fault resolution while enhancing the user experience proactively. It dynamically forecasts and identifies outages and impairments across both mobile and fixed networks, as well as in physical and virtual environments. Abnormal events that influence network performance and user satisfaction are classified, correlated, and grouped for better assessment. Fault locations are isolated, and root causes are diagnosed to enable effective, coordinated, and prescriptive measures. By consolidating and analyzing data from various source systems, it breaks down silos and provides integrated insights. Additionally, it optimizes latency, network efficiency, and service delivery through comprehensive, multi-layered anomaly detection combined with correlated analytics. The system also identifies and resolves transient degradations and recurring issues that can hinder performance, ultimately delivering a superior user experience. This proactive approach not only improves operational efficiency but also fosters customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Axion Ray
Founded
2021
Country
United States
Website
www.axionray.com
Vendor Details
Company Name
EXFO
Founded
1985
Country
Canada
Website
www.exfo.com/en/products/service-assurance-platform/nova-sensai/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)