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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Aurigo Lumina is a sophisticated cloud platform that utilizes artificial intelligence to improve capital planning and management of construction projects, allowing users to efficiently search through, analyze, and forecast risks and results from a single, integrated interface. Acting as a smart assistant, Lumina enhances the functionality of Aurigo Masterworks by revolutionizing the methods project teams use to access, compile, and understand data, leveraging natural language processing and generative AI to provide contextual insights, concise summaries, and direct access to original documents, thereby minimizing delays due to incomplete information and enhancing overall productivity. Among its features, the platform offers Lumina GPT for seamless conversational searches of all project data, Lumina Analytics which employs machine learning for predictive insights that refine budget and scheduling accuracy by analyzing both current and past trends, as well as tools for risk management that evaluate, rank, and propose strategies to mitigate potential challenges. This comprehensive approach ensures that project teams are well-equipped to navigate complexities and make informed decisions throughout their projects.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asset Panda
Aurigo Masterworks
BambooHR
Cherwell HR Service Management
ClickUp
Confluence
Freshservice
Genesys Cloud CX
GitHub
Microsoft 365
Microsoft Azure
Microsoft Teams
PagerDuty
Ping Identity
SAP Cloud Platform
ServiceNow
Slack
Trello
Workday Adaptive Planning
Zendesk

Integrations

Asset Panda
Aurigo Masterworks
BambooHR
Cherwell HR Service Management
ClickUp
Confluence
Freshservice
Genesys Cloud CX
GitHub
Microsoft 365
Microsoft Azure
Microsoft Teams
PagerDuty
Ping Identity
SAP Cloud Platform
ServiceNow
Slack
Trello
Workday Adaptive Planning
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aurigo Software Technologies

Founded

2003

Country

United States

Website

www.aurigo.com

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Alternatives

fLUMEN Reviews

fLUMEN

fLUMINA

Alternatives

Aurigo Masterworks Reviews

Aurigo Masterworks

Aurigo Software Technologies