Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aurigo Lumina is a sophisticated cloud platform that utilizes artificial intelligence to improve capital planning and management of construction projects, allowing users to efficiently search through, analyze, and forecast risks and results from a single, integrated interface. Acting as a smart assistant, Lumina enhances the functionality of Aurigo Masterworks by revolutionizing the methods project teams use to access, compile, and understand data, leveraging natural language processing and generative AI to provide contextual insights, concise summaries, and direct access to original documents, thereby minimizing delays due to incomplete information and enhancing overall productivity. Among its features, the platform offers Lumina GPT for seamless conversational searches of all project data, Lumina Analytics which employs machine learning for predictive insights that refine budget and scheduling accuracy by analyzing both current and past trends, as well as tools for risk management that evaluate, rank, and propose strategies to mitigate potential challenges. This comprehensive approach ensures that project teams are well-equipped to navigate complexities and make informed decisions throughout their projects.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
API Access
Has API
Integrations
Asset Panda
Aurigo Masterworks
BambooHR
Cherwell HR Service Management
ClickUp
Confluence
Freshservice
Genesys Cloud CX
GitHub
Microsoft 365
Integrations
Asset Panda
Aurigo Masterworks
BambooHR
Cherwell HR Service Management
ClickUp
Confluence
Freshservice
Genesys Cloud CX
GitHub
Microsoft 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aurigo Software Technologies
Founded
2003
Country
United States
Website
www.aurigo.com
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot