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Description
ArcTicketing efficiently organizes, prioritizes, and routes tickets to the appropriate customer service agents. Simply establish the assignment guidelines to ensure smooth operations. With guaranteed rapid response times, you can assess the effectiveness and thoroughness of resolved tickets by accessing the performance report. This report allows you to pinpoint the average time taken to address each ticket. You can also add users and configure their roles, specifying their permissions, the types of tickets they handle, and the features they can access. Furthermore, you can define your service level agreements (SLAs), clearly indicating which tickets require immediate attention and which can be resolved later. This comprehensive setup ensures optimal ticket management and enhanced customer satisfaction.
Description
With UtiliSync811, locators can instantly receive tickets, access a comprehensive map that displays utility locations, and clear these tickets directly from their field location, eliminating unnecessary trips to the office. This innovative system eradicates the hassle of toggling between utility maps and ticket details, as both the ticket locate area and utility GIS layers are integrated into a single map view. Furthermore, all tickets are conveniently stored on the device, allowing locators to operate offline whenever needed, with no complicated setup required. The process for adding photos is remarkably straightforward, enabling locators to capture images for each ticket they clear effortlessly. With the use of pre-filled forms, ticket clearance can be accomplished in mere seconds, while locators also have the option to include a screenshot of the map with the ticket for a clear representation of utility layouts. They can enhance these images by adding text, arrows, symbols, and other elements to provide more detailed information, thereby improving the overall documentation process. This streamlined approach not only boosts efficiency but also enhances communication within the team.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Archarina
Country
United States
Website
www.archarina.io/products/office-apps/arc-ticket
Vendor Details
Company Name
UtiliSync
Country
United States
Website
www.utilisync811.com
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Product Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Environmental
Air Management
Auditing
Compliance Management
Document Management
Emissions Inventory
Hazardous Materials Control
Sustainability Management
Training Management
Waste Management
Water Management
Forms Automation
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
GIS
3D Imagery
Census Data Integration
Color Coding
Geocoding
Image Exporting
Image Management
Internet Mapping
Interoperability
Labeling
Map Creation
Map Sharing
Near-Matching
Reverse Geocoding
Spatial Analysis
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Inspection
Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management
Municipal
Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management
Oil and Gas
Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management
Punch List
Collaboration
Commenting / Notes
Document Management
Drag & Drop
Drawings Integration
Include Photos In Reports
Issue Tracking
Quality Control Checklist
Task Management
