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Description
Introducing a comprehensive digital platform that streamlines the entire dispute resolution journey, encompassing everything from communication with cardholders to collaboration with merchants, and managing disputes and arbitration through Mastercom and VROL. This innovative virtual fraud and dispute solution features an expertly designed chatbot capable of addressing both potential fraud scenarios and various dispute dialogues directly within your application or portal. By implementing digital case management, organizations can achieve unprecedented levels of process automation, facilitating everything from case creation and merchant collaboration to fraud reporting and bulk operations, all aimed at maximizing operational efficiency. The incorporation of data pre-filling and validation significantly reduces the likelihood of errors made by agents, while our intelligent deadline calculations and prioritized case management guarantee that no deadlines are overlooked. Transition away from outdated dispute resolution tools or costly outsourcing solutions by adopting Amiko. Experience a tenfold increase in efficiency and eliminate your dispute write-off limits. Simplifying the complexities inherent in fraud and dispute management also paves the way for seamless onboarding of new agents, ensuring that they can quickly adapt to the system.
Description
MidMetrics™ simplifies chargeback management for businesses by combining prevention, dispute resolution, and analytics into a unified platform. Now, you can oversee and analyze all your chargeback activities from one centralized location. Say goodbye to tedious spreadsheets! Instantly access and react to chargebacks and prevention notifications in one integrated dashboard. Eliminate uncertainty! Effectively identify the factors contributing to chargebacks and keep track of the performance across all merchant accounts. No longer will you need to access various portals or wait for monthly updates! Enjoy real-time reporting on chargebacks and merchant accounts, with all the necessary services, software, and support for your organization. Equip yourself with the tools and insights essential for managing chargebacks, safeguarding merchant accounts, and reducing revenue losses. The system automatically gathers chargeback and alert information from your providers, streamlining your workflow. Consolidate all your chargeback data seamlessly to identify and mitigate the vulnerabilities that are causing increased chargebacks. This comprehensive approach ensures that you are always informed and ready to tackle any chargeback challenges that may arise.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rivero
Country
Switzerland
Website
rivero.tech/amiko
Vendor Details
Company Name
MidMetrics
Founded
2019
Country
United States
Website
www.midmetrics.com
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics