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Description
Introducing a comprehensive digital platform that streamlines the entire dispute resolution journey, encompassing everything from communication with cardholders to collaboration with merchants, and managing disputes and arbitration through Mastercom and VROL. This innovative virtual fraud and dispute solution features an expertly designed chatbot capable of addressing both potential fraud scenarios and various dispute dialogues directly within your application or portal. By implementing digital case management, organizations can achieve unprecedented levels of process automation, facilitating everything from case creation and merchant collaboration to fraud reporting and bulk operations, all aimed at maximizing operational efficiency. The incorporation of data pre-filling and validation significantly reduces the likelihood of errors made by agents, while our intelligent deadline calculations and prioritized case management guarantee that no deadlines are overlooked. Transition away from outdated dispute resolution tools or costly outsourcing solutions by adopting Amiko. Experience a tenfold increase in efficiency and eliminate your dispute write-off limits. Simplifying the complexities inherent in fraud and dispute management also paves the way for seamless onboarding of new agents, ensuring that they can quickly adapt to the system.
Description
At Worldpay from FIS, we recognize the challenges and frustrations that chargebacks bring, including the time, cost, and energy that could instead be directed toward expanding your business. These chargebacks not only cause operational headaches but can also create friction with customers, ultimately resulting in decreased sales. A significant portion of these issues could be mitigated by addressing claims sooner in the dispute process. The Disputes Deflector consolidates dispute data from various card brands, enabling you to respond to customer claims more swiftly and thereby minimize chargebacks and associated revenue losses. Moreover, Visa and Mastercard are rolling out new services aimed at curtailing the frequency of chargebacks. By utilizing these services, we empower you to provide necessary information earlier in the dispute progression, allowing you to issue refunds or take preventative measures, which can help stop a dispute from escalating into a chargeback. This proactive approach not only enhances customer satisfaction but also fortifies your bottom line.
API Access
Has API
API Access
Has API
Integrations
Ethoca
Verifi
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rivero
Country
Switzerland
Website
rivero.tech/amiko
Vendor Details
Company Name
FIS
Founded
1968
Country
United States
Website
www.fisglobal.com/en/merchant-solutions-worldpay/products/fis-disputes-deflector
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics