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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Airkit enhances your existing record systems to provide digital experiences that inspire customer engagement. Transform any sales and service interaction throughout the customer journey, including automated onboarding, self-service account modifications, digital cross-selling, and churn reduction, alongside a wide array of other functionalities. Simplify front-end development using pre-existing components and templates for web, mobile, voice, and chat, or create custom solutions tailored to your needs. With top-tier debugging and error management tools, you can deploy high-quality applications more swiftly and with increased assurance. This leads to fewer mistakes and reduced maintenance efforts. Design your unique brand components and asset libraries to ensure that your applications consistently adhere to your branding standards. Seamlessly transmit customer information between your core systems and Airkit-enabled experiences through the use of APIs and ready-to-use integrations. Assess and enhance user interactions with integrated app analytics and reporting dashboards that track engagement levels. Furthermore, eliminate the need for physical paperwork to meet compliance, privacy, and security standards, ensuring adherence to regulations such as TCPA, PCI, SOC2, GDPR, and HIPAA. By leveraging these capabilities, businesses can focus more on enhancing customer relationships and less on operational hurdles.

Description

Enhance the satisfaction of your clients and collaborators by offering a customized, self-service experience portal and mobile application that integrates effortlessly with your CRM, ERP, and customer support systems. Set up a customer-centric portal using pre-designed templates that offer adaptable layouts, optional widgets, and linked forms. Allow customers to submit and monitor support requests, explore knowledge base articles, and access product information. Develop a branded, user-friendly mobile app that provides a straightforward self-service experience tailored to your customers' needs. Keep users informed with timely notifications about support cases, renewals, and orders while also suggesting related products and services to boost cross-selling opportunities and revenue growth. This comprehensive approach not only strengthens customer engagement but also fosters loyalty and satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Braintree
Freshdesk
Intercom
Microsoft Dynamics 365
NiCE CXone Mpower
SAP Ariba
Salesforce
Shopify
Stripe
Twilio
Zendesk

Integrations

Braintree
Freshdesk
Intercom
Microsoft Dynamics 365
NiCE CXone Mpower
SAP Ariba
Salesforce
Shopify
Stripe
Twilio
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Airkit

Founded

2017

Country

United States

Website

www.airkit.com

Vendor Details

Company Name

MobileForce Software

Country

United States

Website

www.mobileforcesoftware.com

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Product Features

Channel Management

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Alternatives

Alternatives

ChannelCenter Reviews

ChannelCenter

Channel Center