Average Ratings 3 Ratings

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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Endpoints can be configured for a fully bi-directional synchronization between applications without the need for data migration. This allows users to leverage all interconnected systems while ensuring a uniform and real-time representation of data across various applications. Whether it's hotel, restaurant, spa management software, point of sale systems, educational tools, accounting, or research platforms, we can integrate virtually any system you require. With thousands of pre-existing connectors and the capability to create new ones rapidly using our advanced Assembly Editor ®, we can facilitate thorough integrations more swiftly and at a significantly reduced cost compared to alternative options. System integrators (SIs) can assist in designing the integration architecture, creating automations, training personnel, and even managing the execution of the entire integration project to ensure seamless connectivity. This comprehensive support ensures that your organization can optimize its operations effectively.

Description

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage
Box
Gmail
Google Calendar
Google Drive
HubSpot Marketing Hub
Jira
Jira Work Management
Microsoft Dynamics 365
Microsoft OneDrive
Microsoft Outlook
Salesforce
ServiceNow
Zendesk
LiveChat
Ortto
Trello
Vision6
Vtiger CRM
Zoho CRM

Integrations

Adobe Marketo Engage
Box
Gmail
Google Calendar
Google Drive
HubSpot Marketing Hub
Jira
Jira Work Management
Microsoft Dynamics 365
Microsoft OneDrive
Microsoft Outlook
Salesforce
ServiceNow
Zendesk
LiveChat
Ortto
Trello
Vision6
Vtiger CRM
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

APIANT

Founded

2015

Country

United States

Website

apiant.com

Vendor Details

Company Name

Capacity

Founded

2017

Country

United States

Website

capacity.com

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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