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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

This cutting-edge system is tailored for professionals who seek top-tier software that seamlessly integrates flexibility, sophisticated features, and comprehensive functionality into a single solution. The growing number of satisfied clients reflects our dedication to exceptional service and high quality. CodeTrack™ empowers investigators to systematically manage and safeguard data, allocate cases efficiently, and conduct audits on ongoing investigations. Users can create profiles that monitor contacts, evidence, particular offenses, photographs, general locations, and personalized fields. The case manager enables the tracking of specific incidents, allows for case assignments to officers, scheduling of follow-ups, and setting the activity level for each case. You can generate an unlimited number of Notes, Contacts, Linked Files, and Violations tied to cases or accounts. Additionally, we have developed a compact version of CodeTrack™ that is perfect for field use. Similar to our other mobile offerings, CodeTrack™ Mobile operates on the .Net Compact Framework 2.0 and Microsoft®’s SQL Server Compact Edition, enabling us to deliver remarkable capabilities in a remarkably small device. With its versatile features, CodeTrack™ is an indispensable tool for modern investigators.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Microsoft Outlook
SQL Server

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Microsoft Outlook
SQL Server

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Progressive Solutions

Website

www.progressivesolutions.com/products/CodeTrack/

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Product Features

Code Enforcement

Case Management
Code Maintenance
Document Management
Fee Maintenance
GIS
Inspection Management
Letter Generation
Photo Management
Planning & Zoning
Violation History
Weed Abatement Control

Alternatives

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AIMS

AIMS - Analytical Investigation Management System

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