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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Employees often face a barrage of unconnected technologies, which can make it challenging for organizations to realize a return on investment and enhance productivity through their tech infrastructure. 2Viz addresses this issue by merging disparate technology systems into a cohesive, unified platform that fosters collaboration and boosts team efficiency. We aim to be the driving force behind the development of your applications, leveraging our exceptional team to ensure success. Elevate your sales strategy to maximize both sales and productivity within your sales team by utilizing our AI-enhanced sales application. Backed by Experian Mosaic UK, our customer insights platform enhances your entire customer journey, delivering improved insights at every stage. Begin by providing a brief overview of your business and the internal solutions you wish to create, and we will guide you through our platform's functionalities, share what you can anticipate from our partnership, and showcase previous solutions we have successfully implemented. By choosing us, you are setting the stage for a transformative experience that empowers your organization to thrive in a competitive landscape.

Description

Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS

Integrations

Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

2VizCon

Founded

2014

Country

Germany

Website

www.2vizcon.com

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Product Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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Collections MOSAiC

Information Services & Technology